With their new merger still in the air, there are some small concerns for the future of cable/Internet providers. Already some customers were blocked from watching NFL Finals due to these companies having a financial conflict. Apparently, the bundles originally provided by DirecTv Las Vegas suddenly changed without notice or warning to their customers.
These sorts of unplanned events anger customers, and Americans are not silent at their displeasure. While they have seen many big corporate mergers, they are not tolerant of the lessening in customer service during this process. Many people had made plans to view these Finals, and without word were prevented from doing so through no fault of their own.
This issue might even be embarrassing to them, as their advertisements have specified that sports fans needed the Genie in order to secure viewing of any Superbowl, as well as games leading up to it. Many households dropped their old cable service providers for this very reason. So while this small conflict might seem like it put egg on their faces, the buzz still says the sports programming offered is the best out there.
It should be a short lived controversy, as both corporations stand to gain a great deal from this merger. The cable company seems to really come out on top with the infrastructure of the U-Verse system that the ISP is so known for. However, the Internet company also stands to gain a lot of ground in the consumer marketplace as well.
For now, they are within the 180-day review timetable often adopted by the FCC in large acquisitions such as this. It is important for consumer watch dogs to know that the marriage of corporations will be a benefit rather than a detriment to the public. After all, the American people are very concerned about the overuse of copyright law in order to levy heavy fines on average citizens.
As for the simple complaining rights consumers assign to their cable company, the primary issue is with the weather. Technology can only do so much, and bad weather can certainly interfere with the signal that reaches the satellite dish affixed to homes of their customers. This is the most prevalent complaint made.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
The least talked-about consumer complaint involves money, oddly enough. Once the trial period ends, there can be a considerable jump in the cost of the service of the bundle, and the consumer is locked into that service for a period of time. However, the lack of real buzz on this issue shows that the public is willing to pay top price for a top service.
These sorts of unplanned events anger customers, and Americans are not silent at their displeasure. While they have seen many big corporate mergers, they are not tolerant of the lessening in customer service during this process. Many people had made plans to view these Finals, and without word were prevented from doing so through no fault of their own.
This issue might even be embarrassing to them, as their advertisements have specified that sports fans needed the Genie in order to secure viewing of any Superbowl, as well as games leading up to it. Many households dropped their old cable service providers for this very reason. So while this small conflict might seem like it put egg on their faces, the buzz still says the sports programming offered is the best out there.
It should be a short lived controversy, as both corporations stand to gain a great deal from this merger. The cable company seems to really come out on top with the infrastructure of the U-Verse system that the ISP is so known for. However, the Internet company also stands to gain a lot of ground in the consumer marketplace as well.
For now, they are within the 180-day review timetable often adopted by the FCC in large acquisitions such as this. It is important for consumer watch dogs to know that the marriage of corporations will be a benefit rather than a detriment to the public. After all, the American people are very concerned about the overuse of copyright law in order to levy heavy fines on average citizens.
As for the simple complaining rights consumers assign to their cable company, the primary issue is with the weather. Technology can only do so much, and bad weather can certainly interfere with the signal that reaches the satellite dish affixed to homes of their customers. This is the most prevalent complaint made.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
The least talked-about consumer complaint involves money, oddly enough. Once the trial period ends, there can be a considerable jump in the cost of the service of the bundle, and the consumer is locked into that service for a period of time. However, the lack of real buzz on this issue shows that the public is willing to pay top price for a top service.
No comments:
Post a Comment